Payment Options
We accept Credit & Debit Card payments from Visa, Visa Debit, MasterCard, Maestro, Switch, Solo, Visa Electron and American Express that are 100% Secure. Paypal, Cheques, Postal Orders and Bank Transfers are also all acceptable methods of payment. All details for each option are given at the checkout stage of your order

Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when it was expected,
please contact us

Purchasing

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note:

All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase

Goods, Returns and Warranty Returns Policy

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 14 days

You can return unwanted goods within 14 calendar days of delivery and we will refund you the price paid for the goods – you are responsible for return postage cost.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory, media cards. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.  Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by us for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

These terms do not affect your statutory rights.

1 ) Items are returned to the correct location.

2 ) RMA number is visible on the outside of the package.

3 ) Valuable goods are insured.

4 ) You include a copy of the receipt.

5) Include a brief covering letter explaining why the goods are being returned.

6 ) Goods are securely package

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.

All returned goods must have the RMA number marked clearly on the package. uk mobile store reserves the right to refuse delivery of any Goods returned without an RMA number.

Cancelling an Order
You can cancel your contract with us within 7  working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the  Consumer Protection (Distance Selling) Regulations 2000. (DSR).s

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund of notifying of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

Fraud
We will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online

Complaints
If you have a complaint about our service, please let us know by writing. All complaints will be acknowledged within 24/48 hours. We will seek to remedy the complaint within 7 days and will keep you informed of any advances through the process.